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Lean management tools in aviation industry: New wine into old wineskins

Yıl 2021, Cilt: 2 Sayı: 3, 77 - 83, 31.12.2021

Öz

Havayolu şirketleri her gün dünya çapında milyonlarca yolcu taşımaktadır. Havayolu sektörü son yıllarda hem yurt içinde hem de yurt dışında büyük bir büyüme yaşamıştır. Bununla birlikte, birçok firma, hizmet kalitesi ve müşteri hizmet düzeyinde birçok soruna neden olan verimsiz operasyonlardan dolayı sıkıntı çekmektedir. Gecikmiş veya iptal edilmiş uçuşlar, kayıp bagaj veya yetersiz personel gibi düzensiz veya yanlış yönetilen operasyonlar, operasyonel verimliliğin düşmesine ve kârları üzerinde büyük bir olumsuz etkiye neden olmaktadır. Ayrıca havacılık sektöründe yaşanan hizmet sorunları ve operasyonel eksiklikler, müşteri memnuniyetsizliğine ve müşteri hizmet düzeylerinin düşük olmasına neden olmaktadır. Yalın yönetim uygulamaları, havayollarının yaşadığı sorunlara yönelik özel çözümler sunar. Bu uygulamalar, artan maliyetin gizli kaynaklarını ortadan kaldırırken havacılık operasyonlarının verimliliğini artırır. Kaizen, TPM, Altı Sigma, 5S ve JIT gibi yalın yönetim araçları ve teknikleri, havacılık endüstrisinin operasyonel verimliliğinin arttırılmasına, maliyetlerin düşürülmesine ve çalışanların becerilerinin verimli bir şekilde kullanılmasına yardımcı olabilir. Bu çalışmada, yalın tekniklerin havacılık endüstrisindeki operasyonlara uygulanmasını araştırmaktayız.

Kaynakça

  • Alavi, D. (2013). Aviation Industry. [online] Slideshare.net. Available at: <https://www.slideshare.net/dena_alavi/aviation-industry-17189427> [Accessed 18 October 2021].
  • Aviation, L. (n.d). Lean Thinking for Aviation. [online] Aviationdecisionsciences.com. Available at: <https://www.aviationdecisionsciences.com/services/lean-thinkin-for-aviation/> [Accessed 27 October 2021].
  • Dichter, A., Riedel, R., Ritter, R. and Saxon, S. (2018). Does your airline still cross seat belts? A ten-point lean checklist for leaders. [online] https://www.mckinsey.com. Available at: <https://www.mckinsey.com/industries/travel-logistics-and-infrastructure/our-insights/does-your-airline-still-cross-seat-belts-a-ten-point-lean-checklist-for-leaders#> [Accessed 25 October 2021].
  • En.wikipedia.org. (2021). Aviation - Wikipedia. [online] Available at: <https://en.wikipedia.org/ wiki/Aviation> [Accessed 17 October 2021].
  • EPA. (2003). Lean manufacturing and the environment: Research on advanced manufacturing systems and the environment and recommendations for leveraging better environmental performance. Available: https://19january2017snapshot.epa.gov/lean/lean-manufacturing-and-environment-research-advanced-manufacturing-systems-and-environment-0_.html
  • FAA. (2020). Federal Aviation Administration. Air Traffic By The Numbers. [online] Available at: <https://www.faa.gov/air_traffic/by_the_numbers/> [Accessed 25 October 2021].
  • Fang, Y. (2012). Airline travel demand, the derived demand for aircraft fuel, and fuel utilization forecasts using structural and atheoretical approaches (Doctoral dissertation).
  • Feld, W.M. (2000). Lean manufacturing: tools, techniques, and how to use them. CRC press.
  • García-Alcaraz, J.L. and Maldonado-Macías, A.A. (2016). Just-in-time elements and benefits. Springer International Publishing.
  • Josephs, J. (2021). Boeing says air travel to return to pre-pandemic levels by 2024. [online] BBC News. Available at: <https://www.bbc.com/news/business-58560821> [Accessed 17 November 2021].
  • Nucciarelli, A. and Gastaldi, M. (2008). Information technology and collaboration tools within the e-supply chain management of the aviation industry. Technology Analysis and Strategic Management, 20(2), pp.169-184.
  • OECD. (2020). COVID-19 and the aviation industry: Impact and policy responses. Available at: <https://www.oecd.org/coronavirus/policy-responses/covid-19-and-the-aviation-industry-impact-and-policy-responses-26d521c1/> [Accessed 17 November 2021].
  • Petrescu, R.V., Aversa, R., Akash, B., Bucinell, R., Corchado, J., Apicella, A. and Petrescu, F.I. (2017). History of aviation-a short review. Journal of Aircraft and Spacecraft Technology, 1(1).
  • Pinto, J.L.Q., Matias, J.C.O., Pimentel, C., Azevedo, S.G. and Govindan, K. (2018). Just in Time factory. Management for Professionals.
  • Sixsigmadaily.com. (2018). How Lean Six Sigma Applies to the Aviation Industry. [online] Available at: <https://www.sixsigmadaily.com/lean-six-sigma-aviation/> [Accessed 25 October 2021].
  • Torenbeek, E. and Wittenberg, H. (2009). History of aviation. Flight Physics: Essentials of Aeronautical Disciplines and Technology, with Historical Notes, pp.1-46.
  • Tucci, H.N.P., de Oliveira Neto, G.C., Rodrigues, F.L., Giannetti, B.F. and de Almeida, C.M.V.B. (2021). Six sigma with the blue economy fundamentals to assess the economic and environmental performance in the aircraft refueling process. Renewable and Sustainable Energy Reviews, 150, p.111424.
  • Van Goethem, W.J.C., Musila, F., Omondi, T.A. and Bogaert, Y. (2016). Improving the baggage connection process using the lean six sigma approach.
  • Watkins, M.W. (1931). The aviation industry. Journal of Political Economy, 39(1), pp.42-68.
  • Ward, Y. and De Brito, M.P. (2007). Lean-safe operations for the aviation industry. Managing operations in an expanding Europe, Bilkent, June.
  • Wilson, L. (2010). How to implement lean manufacturing. McGraw-Hill Education.
  • Womack, J. P., Jones, D. T., & Ross, D. (1990). The machine that changed the world. New York, NY: Rawson Associates.

Lean management tools in aviation industry: New wine into old wineskins

Yıl 2021, Cilt: 2 Sayı: 3, 77 - 83, 31.12.2021

Öz

Airline companies carry millions of passengers worldwide every day, and the airline industry has experienced huge growth both domestically and internationally in recent years. However, many airliners suffer due to inefficient operations that cause many problems in their service quality and customer service level. Disorganized or mismanaged operations such as delayed or cancelled flights, lost luggage, or insufficient personnel lead to low operational efficiency and a huge negative impact on their profit. Besides, service problems and operational shortcomings in the aviation sector result in customer dissatisfaction and poor customer service levels. Lean management practices provide tailor-made solutions to address the problems experienced by airlines. These practices improve the efficiency of aviation operations while eliminating the hidden sources of the increased cost. Lean management tools and techniques such as Kaizen, TPM, Six Sigma, 5S, and JIT can help the aviation industry increase operational efficiency, reduce cost, and utilize employees' skills efficiently. In this paper, we investigate the application of lean techniques to operations in the aviation industry.

Kaynakça

  • Alavi, D. (2013). Aviation Industry. [online] Slideshare.net. Available at: <https://www.slideshare.net/dena_alavi/aviation-industry-17189427> [Accessed 18 October 2021].
  • Aviation, L. (n.d). Lean Thinking for Aviation. [online] Aviationdecisionsciences.com. Available at: <https://www.aviationdecisionsciences.com/services/lean-thinkin-for-aviation/> [Accessed 27 October 2021].
  • Dichter, A., Riedel, R., Ritter, R. and Saxon, S. (2018). Does your airline still cross seat belts? A ten-point lean checklist for leaders. [online] https://www.mckinsey.com. Available at: <https://www.mckinsey.com/industries/travel-logistics-and-infrastructure/our-insights/does-your-airline-still-cross-seat-belts-a-ten-point-lean-checklist-for-leaders#> [Accessed 25 October 2021].
  • En.wikipedia.org. (2021). Aviation - Wikipedia. [online] Available at: <https://en.wikipedia.org/ wiki/Aviation> [Accessed 17 October 2021].
  • EPA. (2003). Lean manufacturing and the environment: Research on advanced manufacturing systems and the environment and recommendations for leveraging better environmental performance. Available: https://19january2017snapshot.epa.gov/lean/lean-manufacturing-and-environment-research-advanced-manufacturing-systems-and-environment-0_.html
  • FAA. (2020). Federal Aviation Administration. Air Traffic By The Numbers. [online] Available at: <https://www.faa.gov/air_traffic/by_the_numbers/> [Accessed 25 October 2021].
  • Fang, Y. (2012). Airline travel demand, the derived demand for aircraft fuel, and fuel utilization forecasts using structural and atheoretical approaches (Doctoral dissertation).
  • Feld, W.M. (2000). Lean manufacturing: tools, techniques, and how to use them. CRC press.
  • García-Alcaraz, J.L. and Maldonado-Macías, A.A. (2016). Just-in-time elements and benefits. Springer International Publishing.
  • Josephs, J. (2021). Boeing says air travel to return to pre-pandemic levels by 2024. [online] BBC News. Available at: <https://www.bbc.com/news/business-58560821> [Accessed 17 November 2021].
  • Nucciarelli, A. and Gastaldi, M. (2008). Information technology and collaboration tools within the e-supply chain management of the aviation industry. Technology Analysis and Strategic Management, 20(2), pp.169-184.
  • OECD. (2020). COVID-19 and the aviation industry: Impact and policy responses. Available at: <https://www.oecd.org/coronavirus/policy-responses/covid-19-and-the-aviation-industry-impact-and-policy-responses-26d521c1/> [Accessed 17 November 2021].
  • Petrescu, R.V., Aversa, R., Akash, B., Bucinell, R., Corchado, J., Apicella, A. and Petrescu, F.I. (2017). History of aviation-a short review. Journal of Aircraft and Spacecraft Technology, 1(1).
  • Pinto, J.L.Q., Matias, J.C.O., Pimentel, C., Azevedo, S.G. and Govindan, K. (2018). Just in Time factory. Management for Professionals.
  • Sixsigmadaily.com. (2018). How Lean Six Sigma Applies to the Aviation Industry. [online] Available at: <https://www.sixsigmadaily.com/lean-six-sigma-aviation/> [Accessed 25 October 2021].
  • Torenbeek, E. and Wittenberg, H. (2009). History of aviation. Flight Physics: Essentials of Aeronautical Disciplines and Technology, with Historical Notes, pp.1-46.
  • Tucci, H.N.P., de Oliveira Neto, G.C., Rodrigues, F.L., Giannetti, B.F. and de Almeida, C.M.V.B. (2021). Six sigma with the blue economy fundamentals to assess the economic and environmental performance in the aircraft refueling process. Renewable and Sustainable Energy Reviews, 150, p.111424.
  • Van Goethem, W.J.C., Musila, F., Omondi, T.A. and Bogaert, Y. (2016). Improving the baggage connection process using the lean six sigma approach.
  • Watkins, M.W. (1931). The aviation industry. Journal of Political Economy, 39(1), pp.42-68.
  • Ward, Y. and De Brito, M.P. (2007). Lean-safe operations for the aviation industry. Managing operations in an expanding Europe, Bilkent, June.
  • Wilson, L. (2010). How to implement lean manufacturing. McGraw-Hill Education.
  • Womack, J. P., Jones, D. T., & Ross, D. (1990). The machine that changed the world. New York, NY: Rawson Associates.
Toplam 22 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Uzay Mühendisliği
Bölüm Araştırma Makaleleri
Yazarlar

Sercan Demir 0000-0003-0764-9083

Turan Paksoy 0000-0001-8051-8560

Yayımlanma Tarihi 31 Aralık 2021
Gönderilme Tarihi 15 Aralık 2021
Yayımlandığı Sayı Yıl 2021 Cilt: 2 Sayı: 3

Kaynak Göster

APA Demir, S., & Paksoy, T. (2021). Lean management tools in aviation industry: New wine into old wineskins. International Journal of Aeronautics and Astronautics, 2(3), 77-83.
AMA Demir S, Paksoy T. Lean management tools in aviation industry: New wine into old wineskins. International Journal of Aeronautics and Astronautics. Aralık 2021;2(3):77-83.
Chicago Demir, Sercan, ve Turan Paksoy. “Lean Management Tools in Aviation Industry: New Wine into Old Wineskins”. International Journal of Aeronautics and Astronautics 2, sy. 3 (Aralık 2021): 77-83.
EndNote Demir S, Paksoy T (01 Aralık 2021) Lean management tools in aviation industry: New wine into old wineskins. International Journal of Aeronautics and Astronautics 2 3 77–83.
IEEE S. Demir ve T. Paksoy, “Lean management tools in aviation industry: New wine into old wineskins”, International Journal of Aeronautics and Astronautics, c. 2, sy. 3, ss. 77–83, 2021.
ISNAD Demir, Sercan - Paksoy, Turan. “Lean Management Tools in Aviation Industry: New Wine into Old Wineskins”. International Journal of Aeronautics and Astronautics 2/3 (Aralık 2021), 77-83.
JAMA Demir S, Paksoy T. Lean management tools in aviation industry: New wine into old wineskins. International Journal of Aeronautics and Astronautics. 2021;2:77–83.
MLA Demir, Sercan ve Turan Paksoy. “Lean Management Tools in Aviation Industry: New Wine into Old Wineskins”. International Journal of Aeronautics and Astronautics, c. 2, sy. 3, 2021, ss. 77-83.
Vancouver Demir S, Paksoy T. Lean management tools in aviation industry: New wine into old wineskins. International Journal of Aeronautics and Astronautics. 2021;2(3):77-83.

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